If you feel you are not 100% happy with your purchase you are welcome to return any item to us for a refund, exchange or credit note providing we are advised in writing within 14 days of receipt of goods. To advise of a return please contact us by email at firstname.lastname@example.org All items must be returned to us in the condition you bought it in. Original packing, tags and labels must be as they were when delivered. Please note that the return must include all parts of the item(s) ordered, including free gifts, etc. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping and collections costs will be deducted from your return refund. Collection will be arranged by us, and we will contact you to advise of the collection date. Once the goods have been received, we will issue a refund within 7-10 working days.